Ace Vendor Review
Ace Hardware Corp wholesales and retails hardware, paints and home improvement products worldwide. Their offerings include paint and supplies; lawn and garden; electrical/lighting/heating/cooling products as well as heating/cooling solutions. Ace operates globally.
EDI provides trading partners a streamlined method for exchanging business documents in an standardized format. Once approved by ACE, your EDI Partner Profile will allow you to receive Advance Ship Notices (852 and Invoices (810) electronically.
1. They have knowledgeable staff.
As a retailer-owned cooperative, Ace employees enjoy close ties to their local communities. Acme employees are well known for helping customers find exactly what they’re searching for and taking time to provide personalized service – these attributes have contributed greatly to Ace’s customer satisfaction rankings, and now form the focus of an ambitious new initiative within the company: to eliminate 1 million hours from back office schedules so associates can spend more time helping customers.
Home improvement company HomeStar’s approach to customer service is so effective, other organizations have adopted it. HomeStar offers keynote speeches and workshops to teach others how to deliver an exceptional experience for their customers.
Ace Hardware & Home Improvement Products, known for its retail stores worldwide and extensive portfolio of paint supplies and supplies for lawn & garden, tools storage & organization systems as well as electrical & lighting, also holds the distinction of being one of the premier wholesalers of hardware & home improvement products worldwide. Ace operates more than 4,600 stores globally with annual revenues exceeding $12 billion!
Ace offers an array of services designed to meet its customers’ needs, including marketing, store format design, advertising, promotional support and merchandising assistance. In addition, Ace provides insurance, retail training and market research. Furthermore, its software applications for retailers include point-of-sale systems and supply chain management solutions.
Program-Ace was an indispensable partner on this project, offering their expertise in Unity to quickly adapt to the software needed to complete it on schedule and within a tight deadline. We look forward to partnering with them again in the future.
2. They have a wide selection.
Ace vendor offers an amazing range of products. In addition to standard hardware items, they sell an array of gardening and home maintenance supplies as well as unique items not found at your typical hardware store, like paints and cleaners.
Ace is constantly expanding their inventory to keep up with current trends and customer demands, while offering services such as painting, home improvement, lawn and garden, local niche services and local niche services. Ace has over 4,850 stores globally.
Ace is also taking steps to cut costs and increase efficiency in order to better serve its customers, cutting the number of print circulars they send out from 21 down to 16. Furthermore, their back office processes will be revised so associates can spend less time on paperwork and more time helping customers directly.
Finally, they are targeting B2B sales as an avenue to grow revenue and profit. Their approach involves offering business owners LED lighting that can save energy costs – providing this “crowbar into [the B2B market].”
If you are thinking about working with an ace vendor, it is essential to research their company culture in order to get an idea of their compatibility with you and your business. In addition, take note of their industry standing and check resources such as Glassdoor for employee opinions of them. Finally, determine how long they have been in business as well as their reputation within their field of business.
3. They have a competitive price.
Ace brand products cater to customers of various needs, offering paint, lawn and garden supplies, tools and local niche services among others. Established over 90 years ago, their business continues to thrive today!
One reason ACE is such a success is their highly competitive prices, thanks to being owned by local retailers who allow it to respond more rapidly to consumer buying trends and patterns than its competition can. Furthermore, they invest in technology solutions that keep them ahead of their market competitors; recently implementing one system allowing stores to track inventory real time as opposed to old systems which provided data weekly lag time.
ACE remains competitive by using “Level Pricing.” This strategy allows them to offer more cost-effective prices on certain items while maintaining higher margins on others, helping them compete with warehouses and big box stores.
ACE stores also contribute to their local communities in numerous ways. They participate in fundraising events and donate to local charities; offer in-store pickup/return for some products; are official sponsors of CMN Hospitals; as well as providing support for disaster relief efforts.
If you are searching for a home improvement store or hosting an event, ACE brand stores are an ideal solution. Their friendly and knowledgeable staff can assist with finding exactly what is necessary for your project while offering various promotions and programs to save money when making future purchases.
4. They don’t just give friendly service.
Ace’s service goes far beyond being friendly: they go above and beyond to assist retailers in growing their businesses and their bottom lines, offering services which save both time and money for them – such as LPS (Loss Prevention Service). LPS detects dishonesty to increase revenue growth while simultaneously decreasing a store’s exposure to losses.
As part of their commitment to their retail owners, they hold an annual convention at which they share new programs and initiatives to help improve operations – including an innovative tool known as Planogram Change Management that significantly decreases product resetting time while simultaneously increasing sell through.
Ace offers retailers discounts on products and services through a program known as SAVINGSource, which allows stores to pool together in order to save on products they would have had to buy separately otherwise. This program showcases how Ace is always looking for ways to help expand their retail businesses.
Ace provides retailers with access to its supply chain management software, EDI, designed to streamline and enhance operations. This system allows Ace’s retailers to scan items into their bins and transmit that data back to suppliers – eliminating the need for someone in a warehouse manually checking bin locations and decreasing error rates.
Additionally, they provide their stores with a full vendor catalog that makes it easy for employees to locate and order specific items, aiding customers in making more informed purchasing decisions.
5. They don’t just deliver helpful.
Ace not only assists its customers by adopting cutting-edge technology but also invests in it for themselves. Recently, they implemented Eagle Vision POS system, connecting all stores to headquarters for real time inventory management.
This system is intended to enhance order accuracy and speed, reduce delivery times, and provide an improved customer experience. Furthermore, LED lighting will serve as an additional “crowbar” to help drive B2B sales while cutting costs.
As they experience strong growth in both their retail and B2B businesses, the company plans on increasing its distribution center footprint so as to provide faster service to more customers more efficiently.
Additionally, the company continues to focus on strengthening its supply chain by cutting costs related to logistics and warehousing – ultimately giving it more margin to provide its customers with better pricing structures.
Finally, the company strives to enhance its overall business operations by improving customer experiences, introducing innovative technologies and products, and prioritizing employee satisfaction – as evidenced by having some of the highest-rated employees in its industry. Additionally, the company is taking advantage of new technologies by investing in its online presence and mobile apps; for example, Ace mobile allows customers to purchase items on-the-go while showing how close they are to earning their next reward. The company is using data to streamline its online shopping and checkout experience, employing predictive analytics to assist shoppers in quickly finding what they’re searching for and speed up checkout time. Furthermore, their mobile app connects with other resources such as digital catalogs.
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