Sam's Club Supplier

Sam's Club Supplier

Sam’s Club Supplier – How to Get Your Product Into Sam’s Club

Sam’s Club orders require a significant increase in volume; to ensure your company can manage this transition smoothly and maintain consistent production and logistics operations, make sure you have sufficient capacity.

Meeting the OTFIF guidelines is key to retailers’ success, and an effective supply chain strategy will reduce rescheduled appointments while aligning transportation with distribution center policies.


Packaging your product correctly is crucial to its success, particularly if selling it at Sam’s Club online. When considering your product’s success at selling at Sam’s Club online, ensure it stands out against competitors by selecting attractive and durable packaging that catches customers’ eyes while protecting it from damage during shipping – especially crucial if selling via shipping services like Fedex.

Sam’s Club witnessed an increase in sales as a result of COVID-19. To meet growing consumer demand, the retailer increased expectations for suppliers; for instance, private label brands must use sustainable production and materials in their packaging while meeting OTIF standards; additionally new rules were put in place to combat fraud.

Before approaching Sam’s Club with your product or service, it is crucial that you gain an understanding of their buying process. A great way to do so is by visiting one of their stores and taking note of what’s being sold there; additionally, meet with a manager and see their opinion of your offering.

Once you decide to approach Sam’s Club, it is vital that you are properly equipped to handle their potential volume of orders. Make sure that there is sufficient inventory in stock so that when an order comes through you can fulfill it without delay and that there is an effective shipping partner and supply chain in place that can support such massive volumes.

Be sure to review Sam’s Club website for any requirements that might influence whether they purchase your product; some stores require established vendors in their system.

Keep in mind when approaching Sam’s Club that they are always searching for new products and innovations that meet their needs, so if yours fits, be persistent in trying it again – they might take a chance on it this time! Don’t give up; persistence pays off!


Sam’s Club offers a selection of products at low costs, such as fresh food, apparel, electronics, toys, shoes, furniture and home goods. Most locations also feature pharmacies, photo centers, tires & batteries as well as specialty stores like bakery / cafe / floral departments / pharmacys/photo centers etc. Additionally this retailer boasts exclusive brands and private label offerings as part of their product offering.

Sam’s Club requires companies that wish to supply its stores to meet certain criteria in order to qualify as suppliers. First, companies should assess if their product would benefit from high-volume sales that Sam’s Club requires of suppliers; next they must determine how to produce enough product to meet demand; finally they must find an efficient way to transport their goods – this can be challenging for small companies but more manageable with software tools that facilitate the process.

Sam’s Club suppliers that excel will have an efficient logistics system capable of handling large volume shipments while adhering to the retailer’s stringent delivery standards, including on-time and 100% OTIF performance. Furthermore, these suppliers should reduce transportation costs through creating efficiencies or eliminating ineffective processes; such savings will help improve their OTIF performance and build their credibility with retail giant.

An effective Sam’s Club supplier should establish preferred carrier agreements and only book transportation through these carriers. Furthermore, they will make sure all rescheduled appointments fall within their MABD (major appointment booking date), thus meeting Sam’s Club delivery requirements while decreasing non-compliant shipping appointments.

Sam’s Club can be an amazing platform for entrepreneurs. However, breaking into its big box market may prove challenging. To increase your odds of success and ensure its placement within their inventory, visit one of their stores near you and observe what products they carry; then speak with their manager and see if your product would fit well within their inventory; finally consult an attorney on all contracts to ensure they’re in your best interests.


Sam’s Club, owned by Walmart and located across the US warehouse chain market, is in search of new suppliers to supply its Member’s Mark products. On April 5, they will hold a Supplier Summit where potential suppliers can present premium and innovative items both inside stores and online, meeting with merchants from both teams as they discuss and discover ways to surprise and delight members of Sam’s Club. In order to qualify as suppliers for Sam’s Club membership eligibility criteria. This requires meeting standards set forth by Walmart as well as providing comprehensive supply chain reports from suppliers.

Entering Sam’s Club can be challenging and may require hard work on your part to convince them you are the ideal brand partner. Depending on the category of product you offer, presentations or applications containing financial and logistic information may be required; if unsure, sales reps can provide guidance in providing this data.

Before submitting your product to Sam’s Club, ensure it is available at retail. Otherwise, it could prove challenging to reach buyers. Furthermore, familiarise yourself with Sam’s Club and Walmart retail compliance standards (for instance they require 98% inventory fill rate on time shipments or penalties for late shipments).

As well as maintaining on-time inventory, it is wise to enlist the services of a third-party review provider for product reviews. Such reviews will boost the visibility and popularity of your products both on Sam’s Club websites and stores alike, as well as help create trust with consumers by collecting authentic feedback from real customers – not to mention many shoppers prefer products with more reviews!

Sam’s Club suppliers with strong user-generated content (UGC) programs should offer both written and visual reviews to boost views, conversion rates and product sales. A study by Bazaarvoice discovered that recency matters greatly for shoppers: 8 out of 10 look at when reviews were posted before making a purchase decision – showing consumers’ preferences for new and fresh UGC.

Customer Service

Sam’s Club is a membership warehouse club owned by Walmart Inc that boasts millions of members spread out among 636 locations in the United States and Puerto Rico. Since 1983, it has offered products such as electronics, furniture, home and appliance appliances, apparel and food from categories including electronics, furniture home appliances clothing food – as well as offering shipping delivery online shopping services for its membership base.

Sam’s Club customers can contact their customer service by either telephone number or email. Representatives are available 24 hours a day, seven days a week to answer product and service related inquiries as well as help customers return items. Customers may also inquire about credit cards or any other issues.

Sam’s Club’s multichannel approach to customer support has proven highly successful at building loyalty and brand advocacy, employing an omnichannel customer experience management (CXM) platform with support for over 30 social and messaging platforms; its solution utilizes Sprinklr’s listening capability and customization, enabling the brand to respond rapidly to customers. Before adopting an integrated CXM solution, customer care agents at Sam’s Club typically took eight hours on average to respond to care messages on its owned channels.

Sam’s Club offers its customer service through various channels, such as email, phone and live chat. Their user-friendly website contains details on their products and services as well as an interactive map with all their locations and a frequently asked questions list.

This company also offers its members exclusive perks, such as instant savings on all purchases, free shipping, curbside pickup and tire repair – but its policies can be somewhat vague; for example it requires its suppliers to deliver products to its warehouses within certain time limits, with some sending an optional pre-paid return label in case items remain unsold after that point.

If you want to sell your product through Sam’s Club, it is essential that you understand their business model and requirements for success. They offer a diverse selection of merchandise with high-quality goods at accessible prices; in addition, most merchandise returns are accepted.

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In this training, I will discuss some of the things to think about when approaching a retailer to sell your products and become a vendor. Hope it helps! 🙂

Karen Waksman,
Retail MBA

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Sam's Club Supplier